Sunday, June 20, 2010

Application Specialist - IDEATE - AEC

Ideate is Growing and looking for talented people.  Duties include training/consulting/and technical support for Autodesk's line of software. Background must include experience in the architectural, engineering, interiors, or construction professions utilizing AutoCAD, AutoCAD for Architects, Navisworks, and/or Revit Architecture/Revit Structure. Ideate’s focus is to find team members who know the architectural/engineering/construction profession very well with knowledge of the software, and presentation skills. The job also requires excellent writing, analysis, and verbal skills.

Summary of Responsibilities:
  • Provides technical product assistance to both inside and outside sales representatives in the development and closing of sales opportunities.
    • Pre-sales:  Qualifying Process
      • Technical audits
      • Needs assessment
      • Training assessment
      • Pre-Sales Presentations
    • Technical Alignment:  Development Process
      • To gain a competitive advantage
      • To set technical alignment and expectations
      • To remove technical obstacles
    • Post-sales: Retention & Referral Process
      • Training
      • Technical support
      • Implementation
      • Consulting services
      • Customer acquisition, satisfaction, and retention
  • Develops and conducts professional product presentations and demonstrations in small and large forums to generate sales and meet revenue objectives.
  • Remain up to date with technical knowledge on the entire product line.
  • Present products as advantages and benefits for customer’s needs.
  • Customize company-standard technical demos to specifically address customer needs.
  • In conjunction with sales team activities, proactively follow up with customer technical lead to provide additional information or answer specific technical questions.
  • Play a key role in further developing current accounts by identifying complete software/consulting solutions to meet additional unrealized customer needs.
  • Develop and implements pre- and post- sales detailed service products.
  • Instruct training classes in Autodesk products (AutoCAD, Navisworks, and vertical products (Revit)).
  • Support the success of customers by delivering technical training and product updates.
  • Partner with sales team to gain in-depth customer knowledge to increase product and services sales.
  • Provide technical presentations at events, user groups, customer sites, and over the internet.
  • BS in Architecture or Engineering with 2+ years practical experience, or equivalent
  • Knowledge of the Autodesk software product line
  • Experience in Ecotect a plus
  • Knowledge of software industry and the competitive posture of the company a plus
  • Proven track record of providing exceptional customer service and support to key customer accounts a plus
  • Ability to identify, and quantify, customer needs and new business opportunities
  • Ability to translate customer needs into product features.
  • Ability to establish and build healthy working relationships with partners, clients, vendors and peers
  • Excellent listening skills
  • Excellent presentation skills
  • Excellent oral communication skills
  • Excellent written communication skill
  • Excellent problem-solving ability
  • Excellent at managing multiple projects.  Show demonstrated project management experience.
 Additional Requirements:

Must be willing and able to travel as required to achieve objectives (specifically travel may be up to 2 trips per month (3-4 days each)). Must be willing and able to work within a team-selling environment as well as independently.

Apply via EMAIL.