Tuesday, July 10, 2007

Product Support Specialist - Autodesk - Manchester, NH

Does having problems to solve get your heart racing? In a good way? Do Revit and AutoCAD Architecture problems do the same? Then you might be interested in helping Autodesk help its clients? Take a look at the recent post at Autodesk careers site. Here is the text from their site.

62160-Product Support Specialist Posted 28-Jun-2007
Location: Manchester, NH

In this role as a Product Support Technician, you will have opportunities to help support customers implementing some of the latest and most exciting products in the Autodesk AEC portfolio. The successful candidate will be self-motivated and a skilled technical analyst with strong problem-solving abilities.

This position in Product Support requires a detailed understanding of Autodesk Revit Architecture or AutoCAD Architecture, related products, specialty areas, and knowledge of the related industries. As a member of a shared responsibility team, you’ll not only help identify and solve technical problems and questions but also turn lessons learned into technical documents published into an extensive knowledge base on Autodesk.com.

Essential Duties and Responsibilities:

  • Provide support and direct technical support to internal and external customers and partners, documenting this support in department’s knowledge based system.
  • Use knowledge based tools to diagnose, research and resolve technical issues.
  • Be an active member of a shared responsibility team.

Required Experience:

  • Two years using Revit Architecture or AutoCAD Architecture in a customer support or engineering environment.
  • Bachelor’s degree and/or equivalent experience.
  • Experience working directly with customers in a service-related position.
  • Must have above average troubleshooting skills, strong analytical problem solving skills, and the ability to interpret technical questions.
  • Excellent verbal and written communication skills
  • Ability to convey complex technical details.

If interested respond via the website page in the link at the beginning of this post.