Monday, March 30, 2015

Technical Support Coordinator - LPA - CA

The Technical Support Coordinator is a critical part of LPA’s Information and Technology team that supports the technology, workflows and digital tools used by designers at LPA. The Technical Support Coordinator will support architects, engineers, interior designers and landscape architects with PC, server, network hardware and software related issues by providing guidance, assistance, and follow-up with a high level of customer service. In addition, the Technical Support Coordinator will assist in the implementation of desktop hardware and software.

General Responsibilities
  • Receive, prioritize and assign responsibility of incoming Service Desk tickets.
  • Assist project leaders in completion of Information and Technology projects.
  • Coordinate vendors, resellers and trainers.
  • Assist with new employee orientation.
  • Help maintain software compliance.
  • Support technology related initiatives.
  • Document and communicate best practices.
Technical Responsibilities
  • Respond to all incoming Service Desk tickets that require technical support knowledge.
  • Perform initial troubleshooting/resolution of Service Desk tickets and escalate complex issues.
  • Ensure full and optimal operation of LPA equipment.
  • Update content provided by others and generate relevant content on company intranet site.
  • Check out and track return of LPA equipment.
  • Setup new users in Active Directory.
  • Configure and deploy new workstations as part of new employee on-boarding process and ongoing PC refresh efforts.
  • Passion for great customer service.
  • Strong written, verbal and interpersonal communication skills.
  • Strong interpersonal skills and ability to establish and build relationships.
  • Effectiveness in working with others and offering assistance when needed.
  • Proven ability to thrive in highly collaborative environments.
  • Proven ability to manage multiple projects and establish priorities.
  • Ability to conduct limited amounts of travel.
Desired Skills
  • Ability to resolve level 1 and level 2 hardware, software, application and networking issues.
  • Strong understanding of Windows PC operating systems and business applications, including Microsoft Office and Microsoft Lync.
  • Experience working within a Service Desk trouble ticket tracking system, such as Dell KACE.
  • Work experience in a medium to large sized architectural, engineering or construction firm.
  • Bachelor’s degree in a related field or equivalent work experience.
  • Computer networking experience.
  • Knowledge of licensing hardware and software.
  • Experience aligning hardware and software requirements.
  • Knowledge of Revit, SketchUp and AutoCAD Architecture.
All qualified candidates are encouraged to apply directly to LPA via THIS LINK.