Sunday, June 20, 2010

Application Specialist AEC - IDEATE - MEP

Ideate is Growing and looking for talented people.  Duties include training/consulting/and technical support for Autodesk's line of software. Background must include experience in the architectural, engineering, interiors, or construction professions utilizing AutoCAD, AutoCAD for Architects, Navisworks, and/or Revit Architecture/Revit Structure. Ideate’s focus is to find team members who know the architectural/engineering/construction profession very well with knowledge of the software, and presentation skills. The job also requires excellent writing, analysis, and verbal skills.

Summary of Responsibilities:
  • Provide technical product assistance to both inside and outside sales representatives in the development and closing of sales opportunities.
    • Pre-sales:  Qualifying Process
      • Technical audits
      • Needs assessment
      • Training assessment
      • To be a evangelist for the implementation of MEP based software  (Revit MEP/AutoCAD MEP)
      • Technical Alignment:  Development Process
      • To gain a competitive advantage, To set technical alignment and expectations, To remove technical obstacles, To solidify the final piece of a relationship or build upon our value to assist in closure
      • Training, technical support, and installation services
    • Post-sales:
      • Retention
      • Referral Process
      • Implementation services
      • Customer satisfaction and retention
      • Technical Support
  • Provides competitive analysis of Company products vs. competitive products throughout the sales cycle.
  • Develops and conducts professional product presentations and demonstrations in small and large forums to generate sales and meet revenue objectives.
  • Remain up to date with technical knowledge on the Autodesk MEP product line (Revit MEP/AutoCAD MEP).
  • Presents products as advantages and benefits for customers.
  • Customizes company-standard technical demos to specifically address customer needs.
  • In conjunction with sales team activities, may be required to proactively follow up with customer technical lead to provide additional information or answer specific technical questions.
  • Plays a key role in further developing current accounts by identifying complete solutions to meet additional unrealized customer needs.
  • Develops and implements pre- and post- sales detailed service products.
  • Relays information back to product teams regarding new product enhancements, prioritizations, etc.
  • Instruct training classes in Autodesk MEP products (Revit MEP primary/AutoCAD MEP secondary).
  • Instruct training classes in secondary core competency software
  • Supports the success of customers by delivering technical training and product updates.
  • Partners with partner sales team to gain in-depth customer knowledge to increase product and services sales.
  • Provides technical presentations at trade shows and events.
  • May also have a focus on the sales process and sales development.
  • BS in Engineering with 4+ years practical engineering experience or equivalent
  • Knowledge of the Autodesk product line and understanding of the end-user applications a plus
  • Knowledge of software industry and the competitive posture of the company a plus
  • Proven track record of providing exceptional customer service and support to key customer accounts a plus
  • Ability to identify customer needs and new business opportunities
  • Ability to translate customer needs into product features.
  • Ability to negotiate and execute a variety of support agreements
  • Ability to establish and build healthy working relationships with partners, clients, vendors and peers
  • Ability to influence customers and partners
  • Excellent listening skills
  • Excellent presentation skills
  • Excellent oral communication skills
  • Excellent written communication skill
  • Excellent problem-solving ability
  • Excellent at managing multiple projects

Additional Requirements:
Must be willing and able to travel as required to achieve objectives (specifically travel may be up to 2 trips per month (3-4 days each)). Must be willing and able to work within a team-selling environment

Apply via EMAIL.