Summary of Responsibilities:
- Provide technical product assistance to both inside and outside sales representatives in the development and closing of sales opportunities.
- Pre-sales: Qualifying Process
- Technical audits
- Needs assessment
- Training assessment
- To be a evangelist for the implementation of MEP based software (Revit MEP/AutoCAD MEP)
- Technical Alignment: Development Process
- To gain a competitive advantage, To set technical alignment and expectations, To remove technical obstacles, To solidify the final piece of a relationship or build upon our value to assist in closure
- Training, technical support, and installation services
- Post-sales:
- Retention
- Referral Process
- Implementation services
- Customer satisfaction and retention
- Technical Support
- Provides competitive analysis of Company products vs. competitive products throughout the sales cycle.
- Develops and conducts professional product presentations and demonstrations in small and large forums to generate sales and meet revenue objectives.
- Remain up to date with technical knowledge on the Autodesk MEP product line (Revit MEP/AutoCAD MEP).
- Presents products as advantages and benefits for customers.
- Customizes company-standard technical demos to specifically address customer needs.
- In conjunction with sales team activities, may be required to proactively follow up with customer technical lead to provide additional information or answer specific technical questions.
- Plays a key role in further developing current accounts by identifying complete solutions to meet additional unrealized customer needs.
- Develops and implements pre- and post- sales detailed service products.
- Relays information back to product teams regarding new product enhancements, prioritizations, etc.
- Instruct training classes in Autodesk MEP products (Revit MEP primary/AutoCAD MEP secondary).
- Instruct training classes in secondary core competency software
- Supports the success of customers by delivering technical training and product updates.
- Partners with partner sales team to gain in-depth customer knowledge to increase product and services sales.
- Provides technical presentations at trade shows and events.
- May also have a focus on the sales process and sales development.
- BS in Engineering with 4+ years practical engineering experience or equivalent
- Knowledge of the Autodesk product line and understanding of the end-user applications a plus
- Knowledge of software industry and the competitive posture of the company a plus
- Proven track record of providing exceptional customer service and support to key customer accounts a plus
- Ability to identify customer needs and new business opportunities
- Ability to translate customer needs into product features.
- Ability to negotiate and execute a variety of support agreements
- Ability to establish and build healthy working relationships with partners, clients, vendors and peers
- Ability to influence customers and partners
- Excellent listening skills
- Excellent presentation skills
- Excellent oral communication skills
- Excellent written communication skill
- Excellent problem-solving ability
- Excellent at managing multiple projects
Additional Requirements:
Must be willing and able to travel as required to achieve objectives (specifically travel may be up to 2 trips per month (3-4 days each)). Must be willing and able to work within a team-selling environment
Apply via EMAIL.
