Summary of Responsibilities:
- Provides technical product assistance to both inside and outside sales representatives in the development and closing of sales opportunities.
- Pre-sales: Qualifying Process
- Technical audits
- Needs assessment
- Training assessment
- Pre-Sales Presentations
- Technical Alignment: Development Process
- To gain a competitive advantage
- To set technical alignment and expectations
- To remove technical obstacles
- Post-sales: Retention & Referral Process
- Training
- Technical support
- Implementation
- Consulting services
- Customer acquisition, satisfaction, and retention
- Develops and conducts professional product presentations and demonstrations in small and large forums to generate sales and meet revenue objectives.
- Remain up to date with technical knowledge on the entire product line.
- Present products as advantages and benefits for customer’s needs.
- Customize company-standard technical demos to specifically address customer needs.
- In conjunction with sales team activities, proactively follow up with customer technical lead to provide additional information or answer specific technical questions.
- Play a key role in further developing current accounts by identifying complete software/consulting solutions to meet additional unrealized customer needs.
- Develop and implements pre- and post- sales detailed service products.
- Instruct training classes in Autodesk products (AutoCAD, Navisworks, and vertical products (Revit)).
- Support the success of customers by delivering technical training and product updates.
- Partner with sales team to gain in-depth customer knowledge to increase product and services sales.
- Provide technical presentations at events, user groups, customer sites, and over the internet.
- BS in Architecture or Engineering with 2+ years practical experience, or equivalent
- Knowledge of the Autodesk software product line
- Experience in Ecotect a plus
- Knowledge of software industry and the competitive posture of the company a plus
- Proven track record of providing exceptional customer service and support to key customer accounts a plus
- Ability to identify, and quantify, customer needs and new business opportunities
- Ability to translate customer needs into product features.
- Ability to establish and build healthy working relationships with partners, clients, vendors and peers
- Excellent listening skills
- Excellent presentation skills
- Excellent oral communication skills
- Excellent written communication skill
- Excellent problem-solving ability
- Excellent at managing multiple projects. Show demonstrated project management experience.
Must be willing and able to travel as required to achieve objectives (specifically travel may be up to 2 trips per month (3-4 days each)). Must be willing and able to work within a team-selling environment as well as independently.
Apply via EMAIL.
