Wednesday, July 18, 2012

Software Application Support Specialist - CA

Vlady Popov with DISYS, a recruiting manager is looking to help his client find a person to take on this challenging assignment. Does this sound like you? Let him know, see the instructions at the end of the post.

Job Description
  • Troubleshoot application issues related to construction industry (AutoCAD, Revit, Navis, Ansys, user data, file corruption, specialty applications, etc.) in support of 300+ internal employees
  • License procurement, implementation strategy, management, installation, documentation
  • Install, configure, upgrade, maintenance of business applications
  • Create scripts (Batch files, VBScript, proprietary macro languages, etc) for application administration & end user automation
  • Database support – Implementation, Security, Maintenance, User Accounts, Backup/Recovery, Performance tuning.
  • Experience in supporting 24 X 7 environments. Work as part of a team to provide 7x24 support as needed
  • Documentation of processes & procedures, installations, licenses
  • Researches and evaluates alternative solutions and recommends the most efficient and cost effective solutions for business applications
  • Understands the reporting and tracking requirements of internal groups and implements solutions to meet these requirements
  • Ability to drive discussions, understand business issues and problem escalations.
Required Skills
  • Passion for customer service
  • Programming experience a plus
  • Current with technology trends and their application to business needs
  • Highly motivated - self-starter, proactive with time management skills
  • Is resourceful and willing to take initiative
  • Proven track record of adaptability
  • Proven experience in supporting databases in production
  • Excellent verbal and written communication and consultative skills
  • Ability to work effectively with internal clients and other teams
  • Team player. Ability to work within a team setting, Ability to share information with peers and transfer knowledge
  • Ability to communicate technical concepts to technical and non-technical people
  • Autonomous
  • Ability to work within deadlines while managing and balancing priorities
  • Good organizational/personal skills to work with different departments.
  • Strong design sense along with a methodical attention to detail.
  • Ability to work as a team member and independently with minimal supervision.
  • Ability to adapt to a changing scene with sometimes conflicting priorities.
  • Demonstrated experience with database design, implementation and performance tuning
  • Familiar with SQL Administration and client tools
  • Experience in SQL replication and slave setup
  • Possess creative ability, credibility, self-confidence and Independent
  • Able to work under pressure and multi-tasking capabilities
  • Strong analytical, communication, and troubleshooting skills
  • Excellent in solving complex technical and business problems
  • Ability to challenge ideas with experience and derive optimal solutions
  • Excellent analytical ability, strong judgment and problem analysis techniques
Required Experience
  • Bachelor degree or equivalent experience in Computer Science or related discipline.
  • History of supporting specialty business applications
  • Familiar with IT infrastructure, servers
  • 4+ years of experience in application and database support

To apply to this position, please send your resume directly to Vlady Popov at